Privacy Policy

Last updated: August 15, 2025

Privacy Policy

At Face In Crystal, we prioritize your privacy. This policy outlines how we collect, use, and protect your personal information when you visit faceincrystal.com.

  • Our Commitment: We are dedicated to transparent data practices and safeguarding your information.

Information We Collect

We collect data necessary to provide our services and improve your experience.

  • Information You Provide:
  • Contact Details: Name, email address, phone number, shipping and billing addresses (for order processing and communication).
  • Payment Information: Limited details required for transaction processing (handled securely by third-party payment gateways; we do not store full payment card numbers).
  • Order Details: Products purchased, customization requests, special instructions (to fulfill your specific order).
  • Communications: Any information you provide when contacting us via email, chat, or contact forms (for support and inquiries).
  • Account Information: If you create an account, details like username and password (for managing your orders and preferences).
  • Information Collected Automatically:
  • Usage Data: Your IP address, browser type, device information, operating system, referring URLs, pages viewed, time spent on pages, and dates/times of access (for site security, analytics, and improvement).
  • Cookies & Tracking: Data collected via cookies, web beacons, and similar technologies (for site functionality, remembering preferences, and analytics).

How We Use Your Information

We use your data for specific purposes, primarily to serve you.

  • Order Fulfillment: To process your purchases, create custom products, and deliver them to you.
  • Communication: To send order confirmations, shipping updates, respond to inquiries, and provide customer support.
  • Website Improvement: To understand how our website is used, troubleshoot issues, and enhance user experience.
  • Marketing (with consent): To send promotional offers, newsletters, or information about new products, if you have opted in. You can opt-out at any time.
  • Security & Fraud Prevention: To protect our website, users, and business from fraudulent activities and unauthorized access.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

Cookies and Tracking Technologies

  • What They Are: Small text files placed on your device when you visit our website.
  • Purpose:
  • Essential Cookies: Necessary for basic website functions (e.g., shopping cart, login).
  • Analytics Cookies: Help us understand how visitors interact with our site (e.g., Google Analytics) to improve performance.
  • Preference Cookies: Remember your settings and preferences for future visits.
  • Your Choices: You can manage or disable cookies through your browser settings. Please note that blocking essential cookies may affect website functionality.

Sharing Your Information

We share your data only when necessary and under strict conditions.

  • Service Providers: With trusted third-party vendors who perform services on our behalf (e.g., payment processors, shipping carriers, website hosting, analytics providers). These providers are contractually obligated to protect your data.
  • Legal Requirements: When required by law, subpoena, or valid governmental request.
  • Business Transfers: In the event of a merger, acquisition, or asset sale, your data may be transferred as part of the transaction.
  • Protection of Rights: To protect the rights, property, or safety of Face In Crystal, our customers, or others.
  • No Sale of Data: We do not sell your personal information to third parties.

Third-Party Services and Links

  • Our website may contain links to external sites operated by third parties.
  • This Privacy Policy does not apply to those third-party sites. We encourage you to review their respective privacy policies.

Your Privacy Rights

You have rights regarding your personal data.

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Ask us to correct any inaccurate or incomplete information.
  • Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
  • Objection/Restriction: Object to or request restriction of certain processing of your data.
  • Data Portability: Request your data in a structured, commonly used, machine-readable format.
  • Withdraw Consent: If we rely on your consent to process data, you have the right to withdraw that consent at any time.
  • Exercise Rights: To exercise any of these rights, please contact us at [email protected].

Data Security

  • We implement reasonable technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction.
  • While we strive for security, no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy

  • Our services are not intended for individuals under the age of 13.
  • We do not knowingly collect personal information from children under 13. If we become aware of such data, we will take steps to delete it.

Changes to This Policy

  • We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
  • We will post any revisions on this page, with an updated "Last Updated" date.

Contact Us

For any questions or concerns regarding this Privacy Policy or your data, please contact us: